Prism LoopSupport
Please include your phone model and the level number if you are reporting a problem. We usually reply within two working days.
Frequently asked
How do I play?
Tap the left or right half of the screen to turn the prism. When the prism's colour matches a ball on the belt, the ball drops into its bin. Fill every bin before the belt fills up.
How do I get 3 stars?
Clear the level and miss at most one ball. A ball counts as missed when it passes the prism without being sorted.
What is a streak freeze?
Play the daily challenge every day to grow your streak. A freeze is used automatically if you miss a day, so your streak survives. Tap your streak on the map to see your freezes and earn more.
Will I lose my progress if I change phones?
Your progress is saved on your device. On Android it is included in your Google backup; on iPhone it is included in your iCloud or device backup. Restore the backup on your new phone to keep your levels and streak.
How do I change my ad privacy choices?
Open Settings in the game (the gear on the map) and tap Privacy choices. This option appears in regions where consent is required, such as the EU and UK. You can also reset your advertising ID in your phone's settings.
I bought Remove ads. How do I restore it?
Open Settings in the game and tap Restore purchases (shown once purchases are available in your store), signed in with the same Google or Apple account you used to buy it.
How do I ask you to delete my data?
Email us and we will delete the analytics data linked to your device. See the privacy policy for details.